Advanced Air
  • 05-Nov-2018 to 04-Jan-2019 (PST)
  • Customer Service
  • Fort Myers, FL, USA
  • 14.00-16.00
  • Hourly
  • Full Time

Health Insurance, 401K

Are you an experienced Customer Service Representative/Dispatcher looking for a dynamic atmosphere with supportive management who will value what you bring to the table? Advanced Air is seeking to immediately hire a Dispatcher to help serve our technicians and customers in finding solutions to their needs.  If you are a self-motivated individual with great work ethic and the personality to help with customer satisfaction, then we would love to get to know you! 

About Advanced Air

We pride ourselves as being the best air conditioning company in Fort Myers and beyond. We have more 5-star rating reviews than any other air conditioning company in Southwest Florida. Our secret to getting so many 5-star ratings is this: We make promises to customers and then keep them. Simple as that. We believe that our Dispatcher is the face that keeps the communication between our customer and technicians so we can efficiently take care of a customer at the customers convenience.  We are looking for someone who is willing to go above and beyond in this position.

A Day in the Life of a CSR/Dispatcher

As a Dispatcher, you will work as part of a team to promote desired company growth.  You will coordinate service appointments and do whatever is necessary to exceed customer satisfaction.  This position requires dedication, reliability, and consistency.  You'll be booking and coordinating booked service appointments insuring getting the right technician to take care of a customers needs.  You'll also respond to technician and customer requests, resolving issues, and promoting our brand with the utmost professionalism, establishing a positive rapport within our organization and with our customers.  You will do all this by maintaining and updating the customer database with complete and accurate information. 

What you Need to be Qualified for this Job

Experience in a customer service and dispatching roles is preferred.  Also needed is the ability to navigate all components of Microsoft Office with confidence, building spreadsheets, typing word documents, etc.  The ideal candidate will have competency in critical and analytical thinking, the ability to muli-task, clear communication, and will have the ability to understand business acumen, cost per call, call prioritization, etc. Candidate should also have a High School Diploma or GED.


As a part of our company, we believe in all our employees and offer the opportunity for growth and advancement.  We offer competitive pay, paid holidays, paid vacation, 401K, and medical, dental and vision insurance.

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you meet the qualifications and have the desire to work with the best in the business, please fill out our 3-minute mobile friendly application so that we can review your information.  We look forward to meeting you!

Background and Drug Screening will be done before an offer is made.

Advanced Air
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